COVID-19: Masons Kings current situation – 24/3/2020

The recent COVID-19 (Coronavirus) outbreak is set to cause significant challenges to business and individuals over the coming weeks and months. We want to let you know that we’re working hard to serve customers and minimise risk during this time.

 

We are still open however, can customers please refrain from visiting without an appointment so we can support you as safely and swiftly as possible.

DEPOT VISITS:

Can customers please refrain from visiting without an appointment so we can support you as safety and swiftly as possible.

We are operating an appointment only system moving forward for dropping off and collection of your essential goods, parts and machines.

Therefore, we are asking you to phone us ahead, asking and paying for your goods over the phone.  You will be given a time slot to come to the depot. We will make sure the goods are outside ready for your time slot.

Please be patient and understanding in these difficult times, we are trying to protect our staff and customers by following government guidelines that have been set out.

 

Exebridge depot – (01398 322 140)

Chudleigh depot – (01626 852 140)

St. Columb depot - (01637 881 814)

PRODUCT SUPPLY:

Stock levels of agricultural, commercial and garden machinery remain strong and our manufacturers are working hard to ensure machinery on order is delivered in a timely manner. If you have machinery on order we will contact you directly as usual to discuss the best method for delivery.

Our parts stock is also well stocked at a normal level we would expect for this time of year heading into the summer season so we are able to supply customers requirements to our high premium standard.

 

SITE VISITS:

Our sales, service and parts teams will continue to visit your premises but will call in advance to arrange a meeting, we will not be cold calling. We have asked all our teams to avoid close contact and where possible meet in large open spaces. We will also be asking you if you have had any symptoms and we will not send anyone to you who has had any symptoms.

If you are in isolation and require parts delivery we are still happy to make these as long as we do not have face-to-face contact to protect both yourself and our employees. Contact your local Masons Kings and we will arrange for the delivery to be dropped at the end of the of drive or a safe place which is pre-agreed, which you can then collect when our team member has left the site.

If our technicians are on your site we ask politely that where possible you leave them to work, they will be wearing PPE to operate any machine and wipe down the controls and surfaces with anti-bacterial wipes.

 

OUT OF HOURS:

We will continue to offer our out of hours service for servicing and parts and will be taking the same precautions as above for site visits.


 

ADAPTING:

We’ve been working hard to provide positive flexible solutions over the next few weeks and months with the way we sell and service our customers. Please keep an eye on our social media pages and website for these over the next few days!

 


We thank you for your cooperation and will keep you updated with changes to our situation as and when they arise.

If you have any questions or concerns, please do not hesitate to contact your local depot by phone.

Best wishes from all at Masons Kings