Returns

In the unlikely event that you are unhappy with your purchase or have changed your mind, please notify us by emailing enquiries@masonskings.co.uk within 14 days of receipt.

In order to qualify for a full refund, the item must be returned within 14 days in unused condition and in its original, undamaged packaging. Simply complete the form below and return it to us along with the item.

We recommend that you retain proof of postage. Please allow 14 working days from receipt of item for us to process the return and issue a refund.  Return postage will not be credited.

If the product is faulty or damaged on arrival, you can return it to us within 30 days of the original date of purchase for an exchange or refund. Please contact us to arrange a collection. If outside the 30 days, but within the manufacturer’s warranty period, the product can be returned to us for repair. Upon receipt of the item, we will assess and repair as necessary.

Timescales for repair will vary, depending on time of year and parts supply chain. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. If deemed to be the customers fault by miss use or operator error, the repair and returns cost will be chargeable and you will be notified by email prior to repair.

Please download the returns form here.